Avaya IP Office Phone Systems

Avaya IP Office is a business telephone systems platform that provides free-of-charge telephony applications, including PhoneManager Lite, VoiceMail Lite and CTI interfaces (details are given within the price list). These free-of-charge applications can be upgraded to provide enhanced functionality.All chargeable applications are enabled by the use of a license key. For these applications to work, a PC (running Microsoft Windows 98, Windows NT, Windows 2000, XP and Vista) must also be provided, and must be connected to the same LAN as the IP Office switch. This PC must run the IP Office License Service, and should be permanently switched on and connected to the LAN.

Licensing is achieved by the use of a feature key (dongle), which plugs into the PC's parallel port, USB port or the Serial Port on the IP Office 406v2, 412 and Small Office control units. The IP 500 system uses a Smart Card dongle. These feature keys contain a serial number which is used to validate licenses. The Feature Key serial number must be provided with any order for charged applications. All license keys are stored on the IP Office switch. This means that if the hardware fails - a rare event - full functionality can quickly be restored by installing a replacement system unit and restoring the previous configuration, significantly increasing the resilience of the system.

The license keys are periodically validated against the License Service. If the PC is not running, or the Feature Key (dongle) is unplugged (or otherwise unavailable), then the licenses will beinvalidated (and therefore the applications will not work, or will provide 'Lite' functionality) until the system can re-validate them. A short grace period is provided, to ensure that transient network problems do not affect the level of service provided by the system. As soon as the connection between the IP Office system unit and the License Service is restored, the licenses become valid again.

Desktop Tools		Voicemail

	IP Office VoiceMail Pro		IP Office Integrated Messaging System (IMS)
	Overview Avaya IP Office Voice Mail Proprovides more advanced voice processing functionality for contact centers. It builds on the features and facilities offered by Voice Mail Lite , scaling from 2 to 30 simultaneous calls, Voice Mail Pro can handle the messaging requirement so fsmall or mid size organizations. When used with a network of Avaya IP Office sites , its centralized voicemail feature enables a central voice mail system to handle the messaging need so fall sites. » More VoiceMail Pro		Integrated Messaging Pro allows increased productivity through easier management and prioritization of email and voicemail messages through one inbox. This optional application integrates IP Office VoiceMail Pro and Microsoft Exchange email systems. » More Integrated Messaging System
Desktop Tools		Database Interaction

	IP Office PhoneManager Pro		IP Office Interactive Voice Response (IVR)
	PhoneManager allows employees to take control of their phone and calls from their networked PC. It can be used with an analog telephone or Avaya digital & Voice-over-IP (VoIP) telephones. PhoneManager Pro offers additional telephony features such as a personal directory, screen-popping and separate logging of incoming, outgoing and missed calls. » More Phone Manager Pro		Create automated customized systems allowing callers to interact with business information, for example, Account enquiry systems, Automated ordering systems, Ticket purchasing systems, PIN number checking, Remote time sheet management, etc. Enhance theses systems by using Text To Speech to read information back to callers. » More Interactive Voice Response (IVR)
Call Center		Desktop Tools

	IP Office Compact Contact Center		IP Office SoftConsole
	Avaya IP Office Compact Contact Center (CCC) is the next - generation contact center solution for small to mid size enterprises, providing managers with both historical reports and real - time view so call center activity. Tightly integrated with the IP Office portfolio , CCC allows organizations to manage their customer - facing departments or contact centers effectively and improve customer service. » More Compact Contact Center		The PC based Windows Operator Console SoftConsole’ has been specifically designed to benefit businesses through improved operator service. Deployment of the SoftConsole provides the operator with the correct information to prioritize call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that clients are greeted in a professional manner, enhancing the image of the company. » More SoftConsole