Conferencing |
Call Recording |
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IP Office Conferencing Center |
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IP Office ContactStore |
The Avaya™ IP Office conferencing solution enables multiple locations to participate in an audio conference. This allows on-site personnel as well as external parties (whether field-based engineers, sales staff on the road, customers or suppliers) to plan conference calls in advance or
establish ad-hoc conference calls as and when required.
» More Conferencing Center |
The standard call recording facilities provided with IP Office and VoiceMail Pro can be extended further with IP Office ContactStore. IP Office ContactStore complements the voice recording capabilities and stores and catalogs the recordings so that they are easily accessible for later retrieval.
» More ContactStore
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Integration Tool |
Interactive Utilities |
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IP Office Computer Telephony Integration (CTI) |
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IP Office Avaya Text-to-Speech |
Computer Telephony Interface (CTI) provides access to information in company databases during phone calls. For example, an incoming call from a customer could automatically generate a screen pop of detailed information about that customer on a service representative's PC screen.
» More CTI |
Phone Manager Pro builds upon Phone Manager Lite by offering a wealth of additional features, including integration with contact management packages for screen popping, voicemail control with VoiceMail Pro, and personal phone number directory.
» More Avaya Text-to-Speech |
Interactive Utilities |
Integration Tool |
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IP Office 3rd Party Text-to-Speech |
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IP Office Computer Telephony Integration (CTI) |
In addition to providing a unified mailbox for Voicemails, Emails and Fax message, VoiceMail Pro can also provide the ability to retrieve Voice and Email messages through the telephone. When operating in Intuity mode and with the system licensed for Text To Speech (TTS) facilities the user will be presented with a list of both Voicemail messages and Email messages.
» More 3rd Party Text-to-Speech |
Computer Telephony Interface (CTI) provides access to information in company databases during phone calls. For example, an incoming call from a customer could automatically generate a screen pop of detailed information about that customer on a service representative's PC screen.
» More CTI |
Call Center |
VoIP SoftPhone |
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IP Office Compact Business Center |
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IP Office PC SoftPhone |
Report on overall system performance and basic call center functionality for up to three workgroups with quality of service reports, selected group reports, simple plug-and-play installation, and more.
» More Compact Business Center
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Phone Manager PC Softphone offers the same functionality and GUI interface as Phone Manager Pro. The difference is that no phone terminal is needed conversation actually takes place via the user's PC. (The physical setup must include a headset/microphone connected to the PC's soundcard or USB port.)
» More PC SoftPhone |
Voicemail |
Conferencing |
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IP Office Networked Messaging |
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IP Office Conferencing Center |
Increasingly organizations are operating a number of different voicemail systems across a number of sites. In this situation it is important to be able to provide integrated operation between voicemail systems so that messages can be passed between systems and delivered to a user's mailbox seamlessly.
» More Networked Messaging |
The Avaya™ IP Office conferencing solution enables multiple locations to participate in an audio conference. This allows on-site personnel as well as external parties (whether field-based engineers, sales staff on the road, customers or suppliers) to plan conference calls in advance or
establish ad-hoc conference calls as and when required.
» More Conferencing Center |
