The Avaya IP Office Voicemail Pro supports the ability to construct powerful interactive systems based upon DTMF telephone key entry. This is achieved by using the flexibility provided from the built in call flow actions. As a caller passes through any part of a defined call flow the system is capable of interacting with most third party databases through the use of the standards based ADO interface (ActiveX data objects). The system is capable of retrieving information from a database and writing information into databases. The result of this is that powerful Interactive Voice Response systems (IVR) can be designed to specifically meet the requirements of the business and the customer experience that is required.

Example interactive systems that can be built as a result of these facilities include: Information Bulletin Boards, order taking and order processing systems, front end systems to Help Desks/Support Desks, Contact Centers, secure access to information through PIN checking, survey systems, remote time sheet management, etc.

The ability to interact with Database information is enabled through the purchase of the IPO LIC - IP400 3rd PRTY IVR RFA license key. The entry of this key will enable the operation of four new Database Action Icons within the Voicemail Pro Manager GUI.